Shipping & Warranty
In the event of “Out-of-Box-Failure”, A&D Instruments Ltd must be contacted on +44 (0)1235 550420 or [email protected] to report the fault within 7 days of receipt. If directed to by A&D Instruments Ltd, we will accept return of the sold item only if repacked in its original packaging and showing no signs of use. A&D Instruments Ltd will issue a “CRE” Credit Return Authorization number and advise details about the collection of the goods. Goods will not be accepted without a valid “CRE” number. For other technical or product failures, please refer to the “warranty” section below.
Shipping can be effected to any residential or company physical address (i.e. PO Box address are not accepted). The expected delivery time will be stated on our order acknowledgement which will be sent to you after receipt of your order. Contact A&D Instruments Ltd prior to completing your order if you wish to check availability of a specific item. A&D Instruments Ltd uses courier services throughout the United Kingdom and Continental Europe, delivery times and charges vary depending on size of item and customer location. Typical delivery times are 3 (subject to availability) days for United Kingdom deliveries and 3-5 days for Continental Europe deliveries.
A&D products have a reputation for reliability and long term performance and have warranty periods varying from 12 months to 4 years. In the unlikely event that your instrument does fail during our stated warranty period, A&D Instruments Ltd offer a “back-to-base” warranty where you (the client) are liable for the cost of returning the faulty unit to A&D Instruments UK office as instructed by the A&D Service Dept. If you suspect a fault exists then contact the A&D Service Dept for further instruction. Some faults may be correctable via telephone or email advice (e.g. software related issues). Other faults will require you to obtain a “RGA” or “Return of Goods Authorisation” number from A&D Service Dept. prior to returning the goods and follow their instructions regarding re-packing the unit. Upon inspection by A&D Instruments Ltd, if the fault is determined to be a valid warranty claim, A&D Instruments Ltd will replace or repair the unit and will cover the shipping cost back to you. In the event the fault is not covered by the warranty, A&D Instruments Ltd will not be liable for your return freight costs and an inspection/quotation fee may be charged at A&D Instruments Ltd discretion.